Frequently Asked Questions

Managed IT Services: Our Managed IT Services encompass a comprehensive suite of offerings designed to handle all aspects of your IT infrastructure. This includes proactive monitoring, regular maintenance, troubleshooting, and support for your network, servers, desktops, and other IT assets. We ensure that your systems are running smoothly and efficiently, allowing you to focus on your core business objectives.

Cloud Solutions: Our DevOps/Cloud Solutions provide scalable and flexible cloud-based services to meet the demands of modern businesses. Whether you’re looking to migrate your existing infrastructure to the cloud, optimize your cloud environment for performance and cost-efficiency, or develop cloud-native applications, we have the expertise and resources to help you succeed in the cloud.

Kubernetes as a Service: Our Kubernetes as a Service (KaaS) offerings provide managed Kubernetes clusters to help organizations deploy, scale, and manage containerized applications with ease. We handle the complexities of Kubernetes orchestration, ensuring high availability, scalability, and security for your containerized workloads.

DevOps and DevSecOps Services: We help organizations adopt DevOps and DevSecOps practices to accelerate software development, improve collaboration between development and operations teams, and enhance security throughout the software development lifecycle.

Security Solutions: Our Security Solutions include comprehensive cybersecurity services to protect your organization from cyber threats, data breaches, and compliance violations. This includes risk assessments, security audits, penetration testing, security awareness training, and incident response services.

Infrastructure as a Service (IAAS): We offer Infrastructure as a Service (IAAS) solutions to provide you with scalable and reliable infrastructure resources on-demand. This includes virtual servers, storage, networking, and other infrastructure components hosted in the cloud.

Migrations: Our migration services help you seamlessly transition your IT infrastructure, applications, and data to new platforms or environments, such as cloud migration, data center migration, or software migration.

Dedicated Staffing Solutions: We provide dedicated staffing solutions to augment your existing IT team or fill specific skill gaps. Whether you need temporary or permanent staff, we can help you find qualified professionals with the expertise you need.

Disaster Recovery: Our disaster recovery services help you develop and implement comprehensive disaster recovery plans to minimize downtime and data loss in the event of a disaster or outage.

And more..

We specialize in solving a variety of business problems, including but not limited to:

• Optimizing IT infrastructure for efficiency and cost-effectiveness
• Enhancing cybersecurity to protect sensitive data and mitigate cyber threats
• Facilitating seamless migrations to new platforms or environments
• Providing dedicated staffing solutions to address resource constraints
• Implementing Micro-services, DevOps and DevSecOps practices to accelerate software development and improve collaboration
• Ensuring compliance with industry regulations and standards
• Maximizing uptime and availability of critical systems and applications

Our core services encompass a comprehensive range of offerings aimed at addressing various aspects of IT infrastructure, operations, and security. These services are designed to empower organizations with reliable, scalable, and secure solutions to meet their evolving business needs. Here’s a detailed overview of our core services:

• Managed IT Services: Our Managed IT Services provide proactive monitoring, maintenance, and support for your IT infrastructure. This includes 24×7 server management and monitoring services to ensure the health, performance, and availability of your servers and network devices. Our team of skilled technicians and engineers handles routine tasks, troubleshoots issues, and ensures your systems operate smoothly around the clock.
• Kubernetes Services: Our Kubernetes services help organizations deploy, manage, and scale containerized applications with ease. We provide expertise in Kubernetes architecture, deployment, monitoring, and optimization to ensure your containerized workloads run efficiently and securely.
• 24×7 Server Management and Monitoring Services: Our 24×7 server management and monitoring services ensure the continuous availability and performance of your server infrastructure. We proactively monitor server health, apply patches and updates, and troubleshoot issues to minimize downtime and optimize performance.
• Security Operations Center (SOC): Our Security Operations Center (SOC) offers continuous monitoring, threat detection, and incident response services to protect your organization from cybersecurity threats. Our team of security experts analyzes security events in real-time, investigates potential threats, and takes immediate action to mitigate risks and protect your sensitive data.
• Cloud Solutions: We offer comprehensive Cloud Solutions to help organizations harness the power of cloud computing for increased agility, scalability, and cost-efficiency. Our services include cloud strategy and consulting, migration to cloud platforms such as AWS, Azure, and Google Cloud, cloud-native application development, and ongoing management and optimization of cloud environments.
• DevOps and DevSecOps Services: Our DevOps and DevSecOps Services enable organizations to streamline software development processes, improve collaboration between development and operations teams, and enhance security throughout the software development lifecycle. We help implement DevOps practices, automate workflows, and integrate security into every stage of development and deployment.
• Security Solutions: Our Security Solutions encompass a range of cybersecurity services aimed at protecting organizations from evolving cyber threats and ensuring compliance with industry regulations. This includes security assessments, penetration testing, security monitoring and incident response, vulnerability management, and security awareness training. Additionally, our Security Operations Center (SOC) provides continuous monitoring and threat detection to safeguard your IT environment.
• Infrastructure as a Service (IAAS): We offer Infrastructure as a Service (IAAS) solutions to provide organizations with scalable and flexible infrastructure resources on-demand. This includes virtual servers, storage, networking, and other infrastructure components hosted in the cloud or on-premises environments.
• Migrations: Our migration services help organizations seamlessly transition their IT infrastructure, applications, and data to new platforms or environments. Whether it’s migrating to the cloud, upgrading legacy systems, or consolidating data centers, we ensure a smooth and efficient migration process with minimal disruption to your business operations.
• Dedicated Staffing Solutions: We provide dedicated staffing solutions to augment your existing IT team or fill specific skill gaps. Our pool of experienced professionals includes system administrators, network engineers, security analysts, cloud architects, and other IT specialists who can support your projects and initiatives.
• Disaster Recovery: Our Disaster Recovery services help organizations develop and implement comprehensive disaster recovery plans to minimize downtime and data loss in the event of a disaster or outage. We help design and implement backup and recovery solutions, conduct regular testing and maintenance, and provide rapid response and recovery services during emergencies.

We differentiate ourselves through several key factors:

• Customer Satisfaction: We prioritize customer satisfaction and strive to exceed our clients’ expectations with every interaction.
• Expertise: Our team consists of highly skilled professionals with expertise in a wide range of technologies and industries.
• Innovation: We stay ahead of the curve by continually researching and adopting cutting-edge technologies and best practices.
• Proactive Approach: We take a 24×7 proactive approach to IT management, identifying and addressing potential issues before they become problems.

In maximizing responsiveness, Geeks Solutions adopts a proactive approach embedded within our service ethos. We align closely with our clients, emphasizing a standards-based approach to inform the architecture and lifecycle management of their IT systems. This strategic alignment ensures that our clients benefit from technology that optimizes their business operations without necessitating constant reactive interventions.

Direct access to our 24×7 support is provided to users, eliminating bottlenecks and enabling us to gather valuable data and insights to identify training gaps and recommend system improvements.

Our Service Level Agreement (SLA) prioritizes client matters based on severity levels, ranging from L3/4 for significant server or cloud application outages to P1 for tasks like password resets.

Additionally, we offer self-serve password solutions to expedite minor issues, allowing clients to bypass the ticketing process for swift resolution.

The cumulative effect of our responsive approach resembles the concept of compound interest. By consistently investing in proactive measures over time, both the quality of service and responsiveness accrue, ultimately enhancing the overall efficiency and effectiveness of our support offerings.

Conversely, neglecting or delaying investment in proactive measures can result in a significant deficit that is challenging to recover from.

Operationally mature organizations in the following verticals:

• Industry
• Manufacturing
• Transportation
• Logistics
• Healthcare
• Banks & Insurance
• Web-Hosting / Data Centers
• Retail & E-Commerce
• Hospitality & Travel
• Fintech