General
Where relevant, The customer agrees to provide us with sufficient detail about, and access to, your services, policies and systems to enable us to provide the service to you and your customers. Geeks Solutions will not be responsible for any problems for your servers from data center end and the downtime or any kind of service interruption due to server downtime from data center end.
Trial Support
Geeks Solutions offers 7 days free trial support only for Basic Plan. We recommend to use trial before purchasing the actual service as we do not offer refund policy.
Cancellation Policy
Cancellation request has to be submitted by client portal or by emailing sales for authorization purpose and not by informing it on live chat. Since all fees are payable in advance, there is no cancellation fee. In order to avoid charges for a subsequent billing cycle, you need to cancel the service prior to the end of the current billing cycle. We recommend that you cancel your subscription (if relevant) prior to your next billing date.
You reserve the right to cancel the service for any reason with prior notice of 15 days. We will not cancel the service from our part without notification.
Billing
All accounts are set up on a pre-pay basis. It is the customer’s responsibility to inform Geeks Solutions on changes in Credit Card type, PayPal E-Mail Address or Expiration Date to their Credit Card. Credit Card accounts are billed once monthly. If your Credit Card is declined you will have seven days to make the payment, after these seven days, your account will be placed on hold until services are paid for.
Refund Policy
We do not offer refunds on any service plans. We recommend testing our services with the help of 7 days free trial plan and then making decision to choose the right plan. For billing related issues please email billing@geekssolutions.in
Confidential Information
Each party will maintain all Confidential Information of the other party in strict confidence and will not at any time or for any reason disclose any Confidential Information of the other to any third party without the disclosing party’s prior written consent. Neither party will use any Confidential Information of the other for any purpose whatsoever except in performing its duties and exercising its rights under this agreement. Neither party will disclose any Confidential Information of the other to any of its agents or employees who do not participate directly in the performance of its duties or exercise of its rights under this agreement, and each party will advise its employees who are permitted access to any Confidential Information of the other party, of the restrictions on disclosure and use set forth in this agreement. Notwithstanding the foregoing, either party may disclose the Confidential Information of the other if it believes in good faith that any applicable law, rule or regulation requires the disclosure, provided that it makes a reasonable effort to give the disclosing party as much advanced notice as may be practicable.
On termination or expiration of this agreement, each party will return or destroy all Confidential Information obtained from the other party and copies thereof. Either party may use for any purpose without obligation to the other party’s information (other than Confidential Information) in non-tangible form, which may be recalled by persons who have had access to the Confidential Information, and which results from work with the Confidential Information. Nothing in this clause will prohibit or restrict our right to provide the same or similar products or services furnished hereunder to other parties. You acknowledge and agree that the restrictions on Confidential Information contained in this agreement shall not apply to the general knowledge, skills and experience gained by us or our employees while engaged by you.
Change of Conditions
Geeks Solutions retains the rights to alter and amend these terms and conditions as required and without notification in the interest of our users. All changes to this page will be applicable to previous versions.